Shipping & Returns

SHIPPING

We ship internationally using a range of premium couriers and shipping partners. Shipping costs will be calculated at checkout based upon the weight of your order and the destination country.

*PLEASE EXPECT SLIGHT DELAYS DURING OUR BLACK FRIDAY SALE*

We aim to dispatch all orders placed before 1PM (Mon-Fri) the same day, orders placed after this time will be shipped the next working day.

Enjoy free shipping on qualifying orders:

  • United Kingdom - orders over £150 GBP
  • United States - orders over $225 USD
  • Europe - orders over €200 EUR
  • Denmark - orders over kr.1500 DKK
  • Norway - orders over kr.2800 NOK
  • Sweden - orders over kr.2400 SEK
  • Switzerland - orders over 240 CHF
  • Canada - orders over $350 CAD
  • Rest of the World - orders over $350 USD


CUSTOMS

Customers shopping from the UK/EU/USA will not receive any additional fees upon delivery. 

We cannot guarantee that customers outside these regions will not receive any additional import/customs fees.

Unfortunately, we are unable to markdown the value of any shipments as we have to legally declare all goods as their correct value.


RETURNS

We hope you love your new purchase! If not and you need to return your order, please do so within 30 days of receiving your delivery, using our RETURNS PORTAL. Once we have your return in hand, please allow 3-5 working days for your return to be processed. When the goods have been inspected, you will then be refunded for the items which you have returned, however, your original shipping costs will not be reimbursed. If you have requested an exchange, the new product you have selected will be sent out at our expense.

If you find any problems with your order on arrival, please send us an email immediately to HELLO@RONNING.STORE so we can assist you in resolving the situation as soon as possible.

Please return all item(s) in their original, unworn condition, folded carefully and placed inside their recycled Ronning Bag as received. All goods must then be suitably packaged so they are not damaged in transit.